How to make an order
HOW DO I PLACE AN
ORDER ON ARTPRODUCTS?
On
ARTproducts, you can order craft(designer) goods made at the factory or by
individual craftsmen (artisans). And you can also order the product according
to your sketch "Individual order".
- each seller places and sells their own products independently: they specify their own prices, store rules, and terms of delivery and payment for their products. You buy products from sellers directly;
- since the sellers are located in different countries and regions, the delivery amount in each particular case depends on the distance and rates of delivery services;
- only the seller can answer any questions about the product, its properties and features. All details can be clarified in a personal correspondence with the seller after sending the order in the order details, Discussion form, or contact us via the Q & a form before sending the request.
- · for the sake of mutual security and reliability, making a purchase is only available to registered buyers. Creating an account is a simple and fast procedure.
I have found a product and want to buy it. how do I make a
purchase?
1. On the
product page refer to possible variants of payment and delivery.
Since different sellers are represented on the platform, the terms may differ.
If you still have any questions — you can check all the details in our
correspondence.
2. Put the
product in the Basket:
the
BUY button
is always next to it.
If there is no such button, then the product is out of stock, in this case you
can make an order for the seller to make "order".
3. Go to the shopping Cart to complete your
purchase:
a) specify the delivery city;
b) select the delivery method.
If the seller specified the delivery cost, the transaction
amount will be calculated automatically in the shopping cart. If the seller has
not set a price for sending it, please send them a message and specify the
price.
4. Go to the
next step and specify the data to send: full name, address, contact phone
number.
5. As a final
step check your order and confirm the purchase.
Here you can write a comment: some explanations and clarifications about the
size, packaging, etc.
6. The seller
will receive a notification that a new order immediately. Payment can only be
made when the seller confirms that it is possible to complete the order. Its
status will change to"Pending payment". Choose a convenient payment
method and make the payment.
How do I order an individual order?
On
ARTproducts, you can not only buy craftproducts presented in the Catalog, but
also order a specific seller to perform an individual project according to your
idea.
How do I make an individual order for the seller?
1. Go to the
store of the desired seller. To do this, click on its name.
In the store, selectIndividual
order
.
Describe your
requirements for the order, attach a sketch of the project or product, and
click
ОтправитьSend
it .
2. the
Seller will receive a notification about your order, and they will prepare
their offer for you. In correspondence, you will discuss the details, agree on
the price, and agree on all the conditions.
3. the Seller will put your order on display, where
they will write out all the details of the order and the agreed delivery terms.
After that, the transaction will be formalized officially, which will allow us
to protect the interests of the customer in any event. Be sure to wait for the
seller to confirm the order, the order status is"Waiting for payment"
before making a payment.
4. All
information about your order (requests, correspondence with the seller, order
status) is always available to you in the Orders
section.
How do I cancel an individual order?
While the
order has not yet been accepted by the seller (with the status "Accepted"),
you can cancel it. Go to the section
Orders, select an order and send
a message to the seller to cancel the order ("Canceled" status).
What ways of contacting sellers are available on the platform?
You can
choose a convenient communication channel: online chat, audio call or videocall
, and you do not need to install additional tools. Everything happens through
the platform, but only if the seller has these communication channels
installed. To find out the available communication channels of the seller,
expand the "communication Methods" tab in the product profile.
How are orders handled on the platform?
The
customer, having selected the product (or formed a request for manufacturing
according to their own design), sends a request to the seller to clarify the
details. The seller either accepts the order by converting it to the
Ready-to-pay status, or discusses any controversial issues before accepting the
order. After approving the order, the customer pays an advance, and the seller
puts the order into operation.
After
making an order, the seller changes the order status to "pending
payment" and then the customer makes the second part of the payment. At
the customer's request, the seller can show the readiness of the order before
paying for the second part (photo or video demonstration). After accepting the
payment, the seller makes a shipment to the customs office or prepares the
goods for pickup.
After
receiving the product, the customer confirms the compliance of the completed
order by switching the order status to "Accepted by the buyer". after
that, claims will no longer be considered.
What are the production deadlines for the product?
The manufacturer specifies the production dates individually for
their products. If the product is in stock, then specify the time period of 1
day (time for preparing for shipment). This period is indicated in the product
profile.
How to place an order
Delivery and payment
Returns
How to sell