Payment and delivery
PAYMENT
After making a purchase, be sure to wait until the seller accepts it. Its status should change to «Awaiting payment»: the statuses of all transactions are visible to you on the
Orders page. You will also receive a notification about this. Only after that make a payment.
Payment Security
You can pay for your order using bank cards of international payment systems Visa International and MasterCard International. When paying by credit card, payment security is guaranteed by the Best2Pay processing center.
Payment is accepted through a secure secure connection using the TLS 1.2 protocol. Best2Pay complies with the international PCI DSS requirements to ensure the safe processing of the payer's bank card details. Your confidential data necessary for payment (card details, registration data, etc.) does not go to the online store, their processing is performed on the side of the Best2Pay processing center and is fully protected. No one, including artproducts.ru, can receive the banking and personal data of the payer.
When paying for the order by credit card, the refund is made to the same card with which the payment was made.
What
should I do if the seller doesn't respond?
Not all sellers
have the ability to respond instantly to an order or message — for example, a
person may be on vacation or just temporarily unable to access the network. If
you haven't received an order confirmation for a long time, or the seller
doesn't respond to your messages, please contact
customer support Artproducts.ru.
Where
can I view all my orders and their status?
Detailed
information and management of all your purchases are always available to you on
the Orders
page.
How can I pay for an order if the seller works with prepayment?
On the platform, it
is possible to make payments in installments. Available options are 30, 50 and
70% of the order price in advance. Select the desired option for placing an
order (the seller writes in the product card, tab "terms of
agreement".
What is a secure transaction?
If you make an
order for the first time from this seller, and there are not enough reviews on
the platform for it yet, then you can choose the payment method-a Secure
transaction. In this case, you pay 50%
in advance and 50% only when the order is ready, before sending the product.
The cost of the order will increase by 6%, but in case of non-fulfillment of
the order, you will receive a 100% refund. If you confirm receipt of the
product, the seller receives a second 50% payment for the completed order.
DELIVERY
The cost and
possible delivery options are different not only for sellers, but also for
individual products. Before ordering the product, please read the delivery
conditions for this product.
How do I calculate the delivery cost?
The seller specifies the terms and delivery methods in the product
profile in the "terms of agreement" section. After confirmation by
the seller to complete the order, you can choose a convenient delivery method,
when choosing one of the transport companies, the deliverycost will be
calculated automatically.
If you have chosen a
"contractual" delivery method, you will need to agree on the terms
and conditions before making payment for the order.
How
do you calculate the purchase price of the goods delivered by courier in the
city?
To speed up
and simplify the shopping process, the total cost of an order is calculated
automatically in the shopping Cart based on the product and delivery prices
specified by a specific seller. The cost of sending consists of the maximum
delivery cost for one product from the entire list of products and special
prices for other products.
If you buy
several products from a seller with courier delivery in a city, then the
maximum delivery price for the product from the entire list of products is
taken as the delivery cost.
How
is the cost of purchasing works with free delivery calculated under certain
conditions?
To speed up
and simplify the shopping process, the total cost of the order will be
calculated automatically in the shopping Cart based on the prices for work and
delivery specified by a specific seller. The cost of sending consists of the
maximum delivery cost for one product from the entire list of products and
special prices for other products.
Some
sellers offer special promotions — free shipping when purchasing goods for a
certain amount.
Each store
may have different free shipping conditions for different product categories.
How
do I know that a product can be delivered to my country?
The product profile contains information
about possible delivery regions for the product from this seller.
How to place an order
Delivery and payment
Returns
How to sell