Payment and delivery

PAYMENT

After making a purchase, be sure to wait until the seller accepts it. Its status should change to «Awaiting payment»: the statuses of all transactions are visible to you on the Orders page. You will also receive a notification about this. Only after that make a payment.

If you purchase goods using the Buy button and pay with your credit card directly on the site - you do not need to wait until the seller accepts the purchase - he receives an order notification immediately, he knows that the goods have already been paid and must send it no later than the allotted for this term.

Payment Security

You can pay for your order using bank cards of international payment systems Visa International and MasterCard International. When paying by credit card, payment security is guaranteed by the Best2Pay processing center.

Payment is accepted through a secure secure connection using the TLS 1.2 protocol. Best2Pay complies with the international PCI DSS requirements to ensure the safe processing of the payer's bank card details. Your confidential data necessary for payment (card details, registration data, etc.) does not go to the online store, their processing is performed on the side of the Best2Pay processing center and is fully protected. No one, including artproducts.ru, can receive the banking and personal data of the payer.

When paying for the order by credit card, the refund is made to the same card with which the payment was made.

What should I do if the seller doesn't respond?

Not all sellers have the ability to respond instantly to an order or message — for example, a person may be on vacation or just temporarily unable to access the network. If you haven't received an order confirmation for a long time, or the seller doesn't respond to your messages, please contact customer support Artproducts.ru.

Where can I view all my orders and their status?

Detailed information and management of all your purchases are always available to you on the Orders page.

How can I pay for an order if the seller works with prepayment?

On the platform, it is possible to make payments in installments. Available options are 30, 50 and 70% of the order price in advance. Select the desired option for placing an order (the seller writes in the product card, tab "terms of agreement".

What is a secure transaction?

If you make an order for the first time from this seller, and there are not enough reviews on the platform for it yet, then you can choose the payment method-a Secure transaction. In this case, you pay 50% in advance and 50% only when the order is ready, before sending the product. The cost of the order will increase by 6%, but in case of non-fulfillment of the order, you will receive a 100% refund. If you confirm receipt of the product, the seller receives a second 50% payment for the completed order.

DELIVERY

The cost and possible delivery options are different not only for sellers, but also for individual products. Before ordering the product, please read the delivery conditions for this product.

How do I calculate the delivery cost?

The seller specifies the terms and delivery methods in the product profile in the "terms of agreement" section. After confirmation by the seller to complete the order, you can choose a convenient delivery method, when choosing one of the transport companies, the deliverycost will be calculated automatically. If you have chosen a "contractual" delivery method, you will need to agree on the terms and conditions before making payment for the order.

How do you calculate the purchase price of the goods delivered by courier in the city?

To speed up and simplify the shopping process, the total cost of an order is calculated automatically in the shopping Cart based on the product and delivery prices specified by a specific seller. The cost of sending consists of the maximum delivery cost for one product from the entire list of products and special prices for other products.

If you buy several products from a seller with courier delivery in a city, then the maximum delivery price for the product from the entire list of products is taken as the delivery cost.

How is the cost of purchasing works with free delivery calculated under certain conditions?

To speed up and simplify the shopping process, the total cost of the order will be calculated automatically in the shopping Cart based on the prices for work and delivery specified by a specific seller. The cost of sending consists of the maximum delivery cost for one product from the entire list of products and special prices for other products.

Some sellers offer special promotions — free shipping when purchasing goods for a certain amount.

Each store may have different free shipping conditions for different product categories.

How do I know that a product can be delivered to my country?

The product profile contains information

about possible delivery regions for the product from this seller.

How to place an order
Delivery and payment
Returns
How to sell