0
Your Cart
TERMS
OF SALE OF GOODS TO INDIVIDUALS ON THE PLATFORM ARTPRODUCTS.RU
Terms
Buyer - a fully capable individual who places Orders on thesitehttps://artproducts.ru , either specified as the recipient of the Product,
or using Products purchased on the site
https://artproducts.ru, exclusively for personal, family, household and other needs not related
to the implementation of entrepreneurial activities.
artproducts.ru -LLC "ARTPRODUCTS". LLC "ARTPRODUCTS",
presenting Products on the Site, acts on its own behalf on behalf of the
Sellers.
Seller - LLC "ARTPRODUCTS", or another legal entity or individual
entrepreneur specified as the Seller on the Product page, which is the owner of
the corresponding Product.
Website -https://artproducts.ru- an Internet site owned by the Seller, located on a server in Russia and
having an Internet address
https://artproducts.ru. It shows the Products offered by the Seller to its Customers for placing
Orders, as well as the terms of payment and delivery of these Orders by the
Buyer.
A product is an object of the material world that has not been withdrawn
from civil circulation and is offered for sale on the Site.
Order - a Properly executed customer's request for delivery to the
specified address of the list of Products selected on the Site. An order can be
placed both for the purpose of entering into a retail purchase agreement with
the Seller, and for exchanging or replacing Goods under a previously concluded
agreement in cases stipulated by the legislation of the Russian Federation.
Customer's user account - the Customer's personal account in the online
store Artproducts.ru which funds are credited to in case of cancellation of an
Order or Product previously paid for by them, activation of a gift certificate,
as well as in other similar cases. These funds are to be used as a prepayment
for the Buyer's subsequent Orders from the Seller, or returned to the Buyer in
accordance with the terms of clause 6.3. of these Terms.
Cancellation of an Order or Product – a technical action of the Seller,
which does not imply the Seller's refusal to perform the contract, which is
carried out on the Site and States the fact that some Goods in the Order
(cancellation of the Goods) or all Goods in the Order (cancellation of the
Order) are not transferred to the Buyer for the current Order. Artproducts.ru
it is obliged to notify registered Buyers of all cases of cancellation ,
including in cases of refusal of Goods on the Buyer's initiative , by sending
an electronic notification of cancellation to the email address specified by
the Buyer during registration.
Delivery service - a third party that provides services under an agreement
with Artproducts.ru services that deliver Orders to Customers.
External site - a site in the global Internet network, a link to which is
placed on the site
www.artproducts.ru.
Verification - a procedure allowing to establish the reality and belonging
to a specific telephone number to a particular individual, which the Buyer is
assigned a specific ID and member account ("Account"), tied to a
verified phone number.
1. GENERAL PROVISIONS
1.1. The website is owned and administreres OOO "ARTPRODUCTS".
1.2. by Going through the Verification procedure and ordering Products via
Artproducts.ru, the Buyer agrees To the terms of sale of the goods (hereinafter
referred to as the Terms) set out below.
1.3. These Terms, with the exception of item 3.10 of "order" as
well as the information about the Product presented on the Site are public
offer in accordance with article 435 and part 2 of article 437 of the civil
code.
1.4. The relations between the Buyer and Seller, the provisions of the
civil code on retail sales (§ 2 Chapter 30), as well as the RF Law "On
protection of consumer rights" from 07.02.1992 № 2300-1 and other legal
acts adopted in accordance therewith and the provisions of chapters 10 and 49
of the civil code of the Russian Federation and normative legal acts of the
Russian Federation, regulating the turnover of specific types of goods (if
applicable).
1.5. the Seller reserves the right to make changes to these Terms and
conditions, and therefore the Buyer undertakes to regularly monitor changes in
the Terms posted on the site
www.artproducts.ru.
1.6. The buyer agrees to our full terms and Conditions with all attachments
and additional sections on the Website, by registering in myalpari, placing
Orders, or by Verifying the phone number as described in section 2 of the
Conditions.
1.6.1. The buyer agrees
with conditions of sale of the goods (the terms of the individual contract of
sale) by clicking the button "Place order" at last step of checkout
on the Website or by giving consent to the operator when Ordering by phone.
The performance of these actions is a fact confirming the conclusion of a
contract between the Buyer and Seller.
1.7. the Terms of sale contain items with active hyperlinks to specific
thematic sections with more detailed information, which are an integral part of
the Terms of sale. The method of providing access to certain parts of these
Terms through active hyperlinks is a generally accepted method of posting
information on the Internet.
1.8. in the case of promotional events-promotions, the terms of promotions
posted on the Site may contain special provisions governing the procedure for
placing an order and returning goods. At the same time, the terms of the shares
are an integral part of these terms of sale, and are subject to application for
persons participating in the shares. Placing a promotional Order and / or
fulfilling other conditions of participation in the promotion means that the
Buyer agrees to the terms of the relevant promotion.
1.9. Registering on the Site (including second-level domains) or in the
mobile app artproducts.ru, the Buyer, in accordance with part 1 of article 18
of the Federal law "on advertising", provides its prior consent to
receive advertising messages (in the form of SMS and / or push notifications
and/or via applications and / or messengers for smartphones and / or phone
calls and / or otherwise to the phone number and email address specified by the
Buyer) LLC "ARTPRODUCTS", and their partners. If the Customer does
not want to receive advertising messages, they should change their subscription
settings in the corresponding section of their personal account.
2. VERIFICATION OF THE BUYER BY PHONE NUMBER
2.1. To register on the Website and/or placing an Order, the Buyer must
undergo the following procedure of Verification by phone number:
(a) enter your phone number in a special field, and then click " send
code»;
(b) an individual code is sent to the phone number indicated by the buyer
via SMS messages and/or push notifications and/or via smartphone apps and/or
messengers and/or otherwise to the phone number specified by the buyer, which
He enters in the field intended for the code;
(C) if the sent and entered code match, Verification is recognized as
successful – the phone number belongs to a certain individual whose data is
contained in the Account and/or in the information about the Customer at the
stage of placing an Order ("Your data" - "first and last
Name").
2.1.1. If the Buyer
already has an Account on the Site, then after successful Verification, they
will automatically log in to this Account.
Otherwise, the Buyer is asked to enter an email address and password for an
existing Account, or create a new Account.
2.2. The one-time code valid for 15 minutes from sending it. You can try
again to request the verification code no earlier than 120 seconds after the
previous code was sent. No more than 5 verification codes can be sent to a single
phone number during a single user session (then they are blocked for 30
minutes). A maximum of 19 unsuccessful attempts to enter the verification code
can be made to a single phone number during a single user session (then the
verification code is blocked for 30 minutes). Only one valid verification code
can be used to verify a single phone number at a time.
2.3. in case of changing the phone number, the Buyer can use the procedure
of changing the phone number in the Account by clicking on the button "Changed
phone number?» and follow the instructions on the Site/mobile app.
2.4. If the buyer used the same phone number for different Accounts, then
during initial Verification, the Buyer has the right to select one Account and
specify the username and password for this account, which becomes the main One.
Only money from user accounts of other Customer Accounts is transferred to the
main Account. Points from other Customer Accounts are not transferable to the
main Account.
2.5. The buyer is also entitled to log in by entering the username (email
address) and password ("Login e-mail"), but for Orders required to
undergo procedure of Verification of the phone number of the Buyer described in
this section.
2.6. the Buyer undertakes not to disclose the username and password, phone
number and individual codes to third parties. If the Buyer has any suspicions
about the security of the specified data, their unauthorized use by third
parties, the Buyer undertakes to immediately notify the Seller by sending an
email to the address
help@artproducts.ru.
2.7. the one-Time code sent for verification of the phone number is a
simple electronic signature by which the Buyer confirms that the specified
phone number belongs to the buyer and that the Buyer agrees to these Terms and
conditions.
2.8. Passing the Verification, the Buyer agrees to receive service messages
nature sent to the email address provided during registration, and/or through
SMS messages and/or notifications and/or through applications and/or messengers
for smartphones and/or otherwise on the phone number specified by the Buyer
during registration and/or ordering, order status, products in a shopping cart
and/or added by the Purchaser to favorites, and request the Seller to leave
feedback about the purchased Product. The Buyer cannot refuse to receive these
messages for technical reasons.
2.9. the Buyer agrees that any restrictions (including blocking) may be
applied to his Account related to security or violation by the Buyer of these
Terms, as well as for technical reasons. In addition, by accepting these Terms,
the Buyer agrees that restrictions on his Account may be applied at any time
without explanation and without notifying the Buyer.
3. THE DESIGN AND TIMING OF THE ORDER
3.1. the Buyer's Order can be made in the following ways: accepted by phone
or made by the Buyer independently on the Website. Order details are described
here.
3.2. When Ordering, the Buyer should pass the Verification procedure and
provide the following information:
Buyer's full Name and phone number;
Full Name and phone number of the Order Recipient (if different from the
Buyer);
The delivery address of the Order.
3.3. when placing an Order, the Buyer selects one Seller's offer from among
the submitted ones in the Product profile.
3.4. after placing an Order with the payment method "Cash or Bank card
upon receipt" or when the Order is fully paid from the Customer's User
account, information about the expected delivery date of the Order is provided.
This date indicates the time when the delivery service Will be ready to deliver
the Order to the Customer. The specified date depends on the availability of
the ordered Goods in the Seller's warehouse, the time required to process the
Order, and the delivery time of the Shipment selected by the delivery Service
when placing the Order. For more information about Order processing and the
Customer's actions with the completed Order, see
here. If the Buyer chooses other payment methods after placing the Order,
information about the approximate delivery date of the Order is provided.
3.5. If the Buyer orders the Goods in an amount exceeding 10 units of one
type of Goods, and if the Seller's stock is no required number of ordered
Goods, the Seller shall inform the Buyer via an email message. The message is
sent to the email address specified during registration, and/or sent to the
section
"Messages". The buyer has the right to agree to accept the Product in the amount
available to the Seller, or to cancel this item of the Product from the Order.
If the Buyer's response is not received within 7 days, the Seller reserves the
right to cancel this Product from the Order.
3.5.1. the Seller has the right to cancel the Buyer's Orders containing
Goods that the Buyer has previously refused 5 or more times, indicating reasons
not related to the presence of defects in these Goods.
3.5.2. the Seller has the right to refuse to conclude a contract and place
an Order if the Buyer has already placed and has not received other previously
placed Orders for a total amount of 150 thousand rubles and above.
3.6. Information about the availability of the Goods in the Seller's
warehouse and the expected delivery time of the Goods to the Seller's warehouse
are indicated on The website on the Product page. The final terms for receiving
an Order by the Buyer depend on the address and region of delivery, the work of
a specific delivery Service, and do not directly depend on the Seller.
3.7. All information materials about Products presented on the Site are of
a reference nature and cannot fully convey reliable information about the
properties and characteristics of the Product, including colors, sizes and
shapes. If the Buyer has any questions regarding the properties and
characteristics of the Product, the Buyer should contact the Seller before
placing an Order.
3.8. when making some Orders, the Buyer may choose the method of forming an
Order in one or more shipments.
3.9. If, in accordance with the requirements of legislation, it is
necessary to check the operability of the Goods before transferring them to the
Buyer, such a check is carried out at the Seller's warehouse before
transferring the Goods to the Delivery Service.
3.10. Features of
selling discounted Products.
3.10.1. the Seller has
the right to offer for sale Goods that have defects specified in the Product
description on the site, as well as in the accompanying documentation for the
Product.
3.10.2. In the event of
Buyer deficiencies which were not specified by the seller in the sale of Goods,
the Buyer is entitled to make demands about gratuitous elimination of defects,
replacement or termination of the contract under the law, if he proves that the
defects arose before the transfer of the Goods to the Buyer or for reasons
arisen prior to the transfer.
3.10.3. Seller's
Warranty obligations for discounted goods: if the buyer finds any defects in
the goods that were not agreed upon by the seller and occurred before the
transfer of the goods to the buyer or for reasons that arose prior to that
time, the buyer has the right to apply to the Seller for termination of the
purchase and sale agreement and refund of the money paid, while the buyer's
claim is subject to satisfaction provided that the buyer applies to the seller
no later than 3 months after the transfer of the goods. If the buyer's claims
are justified, the refund will be made in accordance with clause 6.3.2. within
10 working days from the date of the buyer's written request.
3.11. Cancellation of an
Order or Product.
3.11.1. Cancellation of
an Order or Product is made on the initiative of the Buyer or Seller. The
seller cancels the Order in the event of a significant change in the
circumstances from which the Buyer and Seller proceeded when placing the Order,
and which made the execution of the Order impossible.
3.11.2.If the execution
of the order by the Seller has become impossible for reasons beyond the control
of the Buyer or the Seller (in the case of closure of the delivery region of
the delivery Service, change of customs rules and procedures, the closing
paragraph of the award, chosen by the customer as the delivery method, and
other circumstances impeding the delivery of Goods in a consistent manner,
including in case of loss of the order during delivery, no Goods from the
supplier of the Product, not the receipt of the Goods at the Seller's
warehouse, the lack of Goods in the warehouse in mind identified in the
processing order of marriage, presort or malfunction of the Product, etc.)The
seller cancels the order and notifies the Buyer, and the Buyer may agree on new
conditions of delivery of Goods through the issuance of a new order, if at the
time of ordering the Goods are on sale. If the product price has increased at
the time of placing the order, but the previous order was canceled for reasons
other than marriage, compensation for the difference in price on the day of
placing a new order will not be charged.
3.11.3. the Buyer has
the right to change the purchase decision to refuse the ordered Product at any
time prior to its receipt (delivery) or transfer to work (individual order).
3.11.4. in any case, the
Buyer does not have the right to refuse goods of proper quality that have
individually defined properties (individual order), if the specified Goods can
be used exclusively by the Buyer purchasing it.
3.11.5. According to the
"individual order" shipping costs will be refunded if the Order was
cancelled (revoked) or is not delivered.
The current Order status
can be viewed by the Customer in their Merchant profile.
3.11.6. In case of full
or partial cancellation of an Order or Product before its receipt and at the
time of transfer to the Buyer, the prepaid funds are automatically returned to
the Buyer's User account. For Orders and Products that were paid with a Bank
card, a refund will automatically be issued to the card that the payment was
made with. For Orders and Products paid for using a Consumer credit, a refund
will automatically be issued to the Buyer's current account at the Bank that
provides the credit. In case of repayment of the loan and provision of a
certificate from the Bank stating that there is no debt on credit obligations,
the funds can be transferred to The buyer's current account opened with another
Bank.
4. DELIVERY
4.1. Delivery is
performed by the delivery Service chosen by the Buyer when placing the order.
The possibility of delivery to the recipient's address is determined at the
time of placing the order. The agreed delivery method is considered to be the
method chosen by the Customer from the available delivery methods when placing
the Order.
4.2. The delivery territory
of certain Goods is limited. The delivery territory must be viewed in the
agreement terms (in the product profile) for each product at the time of
placing the order.
4.2.1. If the Buyer has
grounds giving him the right to receive goods whose free delivery is
restricted, the Buyer has the right to contact the customer support Service to
resolve the issue individually.
4.3. the Seller will
make every effort to comply with the delivery dates indicated on the Website,
however, delays in delivery are possible due to unforeseen circumstances that
occurred through no fault of the Seller.
4.4. the Risk of
accidental loss or accidental damage to the Goods passes to the Buyer from the
moment the Order is handed over to him and the recipient of the Order signs the
documents confirming the delivery of the Order. In case of non-delivery of the
Order, the Seller will reimburse the Buyer for the cost of the pre-paid Order
and delivery after receiving confirmation of the loss of the Order from the
delivery Service.
-If the Buyer chooses
Russian Post as the delivery Service for international mail items, the risk of
accidental loss or accidental damage to the Goods is borne by the Seller in
full until the Goods are transferred to the delivery Service. After the Goods
have been delivered to the specified delivery Service, the Seller's liability
is determined within the limits established by international postal law (the
universal postal Convention of August 12, 2008).
-In the case of the
Buyer's choice as a Service delivery of international mail Spring Global Mail,
as well as other unregistered mail, the risk of accidental loss or accidental
damage of the Goods lies with the Seller in full before transfer to the
delivery Service, after the transfer of Goods at a specified delivery Service,
the risk of accidental loss or accidental damage of the Goods lies with the
Buyer because of unreported items impossible to obtain confirmation of the loss
of the Goods from the delivery Service. The buyer has the right to choose other
methods of delivery of international postal items without the specified
restrictions.
4.5. the delivery Cost
of each Order is calculated individually, based on its weight, region and
delivery method, and sometimes also the form of payment, and is indicated at the
last stage of placing an Order on the Site.
4.6. upon delivery, the
Order is delivered to the Customer or to the person specified as The recipient
of the Order. If you cannot obtain a Order is issued for cash, the above
persons, the Order is given to the person willing to provide information about
the Order (number of origin and/or name of the Recipient), and charged in full
to the person performing the delivery of the Order.
4.7. in order to avoid
cases of fraud, as well as to fulfill the obligations assumed in clause 4.6.of
the Terms and conditions, when handing over a prepaid Order, the person
delivering the Order has the right to request an identity document of the
Recipient. The seller guarantees confidentiality and protection of the
Recipient's personal information (clause 9).
4.7.1. When an
individual purchases goods in the amount of more than 40,000 rubles, as well as
when using a personalized electronic payment method to make a purchase in the
amount of more than 100,000 rubles in accordance with clause 1.4-2 of article 7
of Federal law No. 115-FZ dated 07.08.2001 "on countering the legalization
(laundering) of proceeds from crime and the financing of terrorism", the
person delivering the order must request an identity document of the Recipient
and conduct an identification procedure by filling out a special form of a
Questionnaire for transmitting information to Rosfinmonitoring, and the
Recipient must provide an identity document at the request of the
Customer.request.
4.8. when transferring
an Order, the Buyer, in the presence of the person delivering the Order, must
check the appearance and packaging of the Order, the number of Goods in the
Order, the appearance and packaging of the Goods, completeness, assortment.
4.9. the Time allowed by
the Seller for the Buyer to receive the Order is limited and specified when
placing the Order, at the stage of choosing the appropriate delivery method.
For more information, see the delivery section.
4.10. Failure to receive
the Order within the time period specified in clause 4.9 of the Terms and
conditions is considered the Buyer's refusal from the purchase and sale
agreement and is the basis for cancellation of the Order by the Seller. If the
non-received Order was pre-paid, the funds will be returned to the Buyer in
accordance with clause 3.11.3 of the Terms and conditions.
5. PAYMENT FOR THE
PRODUCT
5.1. Product price
indicated on the Website. If the price of the Product ordered by the Buyer is
incorrectly specified, the Seller informs the Buyer about it as soon as
possible to confirm the Order at the corrected price or cancel the Order. If it
is impossible to contact the Customer, this Order is considered canceled. If
the Order was paid for, the Seller returns the amount paid for the Order to The
customer's Bank card from which the payment was made, or by reflecting it on
the Customer's User account, if the Goods were prepaid by other means.
5.2. The price of the
Goods specified on the Website may be changed by the Seller unilaterally. The
Product price is valid at the time you click "Place order" at the
last stage of placing an Order. However, the price of the Product ordered by
the Customer is not subject to change.
5.3. Methods of payment
listed on the Website under
The methods of payment. The agreed payment
method is considered to be the method chosen by the Customer from the available
payment methods when placing the Order.
5.4. for prepayment of
Goods, the Order is accepted for processing only after crediting the Buyer's
funds to The seller's current account. In this case, The product under the
Order is reserved for 24 hours from the moment of placing the Order (except for
Orders with the payment methods of postal or Bank transfer). After the specified
time limit expires, the reservation is canceled, and the Seller cannot
guarantee the availability of the Product in the Seller's warehouse, which may
result in longer Order processing times.
5.5. Features of payment
for Goods using Bank cards, as well as electronic means of payment linked to
Bank cards.
5.5.1. In accordance
with the regulations of the Central Bank of Russia "About issue of Bank
cards and transactions made using payment cards" from 24.12.2004 №266-P
operations with Bank cards are made by the card holder or by a person
authorized under a power of attorney executed in accordance with the law.
5.5.2. when making
payment for Goods using a Bank card at the point of order collection, the Buyer
must present an identity document, except for the case of payment with a
non-named Bank card.
5.5.3. the payment
Procedure using Bank cards is specified on the Site in the payment Methods
section.
5.5.4. Authorization of
Bank card transactions is performed by the Bank. If the Bank has grounds to
believe that the transaction is fraudulent, the Bank has the right to refuse to
perform this operation. Fraudulent transactions with Bank cards are covered by
article 159 of the criminal code of the Russian Federation. According to
article 159 of the criminal code fraud is the theft of another's property or
buying another's property by deception or abuse of trust and is punishable by a
fine in the amount up to 120,000 rubles or the salary or other income of the
convicted person for a period up to 1 year, or by compulsory works for a term
of up to 360 hours, or correctional labor for a term up to 1 year, or with
arrest for the term up to 4 months, or restraint of liberty for a term up to 2
years, compulsory labor for up to 2 years, or by deprivation of liberty for a
term up to 2 years.
5.5.5. in order to avoid
cases of various types of misuse of Bank cards during payment, all Orders
placed on the Site and prepaid by Bank card are checked by the Seller. The
seller reserves the right to cancel the Order without giving any reason. The
cost of the Order is refunded to the owner's Bank card.
5.5.6. accepting and
processing payments using Bank cards is carried out by an electronic payment
provider. The seller does not process, including collecting and storing, the
Buyer's Bank card data.
5.5.7. when making a
payment by Bank card on the Site, as well as when paying for an order upon
receipt, including by using a Linked card and a Saved card upon receipt, the
Buyer agrees to send him a cash receipt in electronic form (links to the cash
receipt with the ability to download it in PDF format) to an email address, or
to a Verified phone number if there is no information about the email address
in the Account. A cash receipt in printed form is not provided in this case.
5.7. the Seller has the
right to provide the Buyer with discounts on the Product and set up a bonus
program. The types of discounts, bonuses, the procedure and terms of accrual
are indicated on the Site in the relevant thematic blocks of the "support
Service" section and can be changed by the Seller unilaterally.
5.8. the Seller has the
right to set discounts in order to promote a particular payment method or
delivery of Goods. At the same time, the Seller can limit the terms of
discounts, limit their maximum amount. The discount will be applied in
subsequent Order also to compensate for the possible increase in the value of
the Goods when placing the new Order in exchange of Goods or exchange for
similar in other cases when, under these Conditions, it is required to recalculate
the value of the Goods.
5.9. When conducting
marketing activities involving the investment of any objects in the Buyer's
Orders, the delivery of these attachments is carried out together with the
Buyer's Order. To unsubscribe from the attachment, the Buyer must send an email
to
help@artproducts.ru
5.10. The Order price
does not include customs duties. The payment terms and amount of customs duties
are determined by the customs legislation of the country where the Order is
delivered to.
5.11. The Artproducts
gift certificate can only be used to pay for services and products of the
Artproducts range.
6. RETURN, EXCHANGE AND
REPAIR OF THE PRODUCT
6.1. Return and exchange
Of goods of proper quality.
6.1.1. after receiving the Order, the Buyer is entitled to return or
exchange the Goods of proper quality. The term of return of the product is
specified in the product card and on the seller's page in the "terms of
agreement" field. Carefully read the terms of return and exchange of a
particular product before ordering it.
6.1.5. Exchange Of goods
of proper quality is carried out by returning the Goods to the Seller with
subsequent cancellation of the Order or the Goods, then placing a new Order. At
the same time, cancellation is a technical action and does not imply the
Seller's refusal to perform the contract. The money is returned to the Buyer in
full. If, at the time of the Buyer's request, a similar Product is not
available from the Seller, the Buyer has the right to refuse to execute the
purchase and sale agreement and demand a refund of the amount of money paid for
the specified Product. The seller returns the amount of money for the returned
Product within the time limit established by Law.
6.1.6. when purchasing a
set of products under a promotion where a discount was granted for one of the
products or all of the products in the set, the goods of proper quality can
only be returned as part of the set. Individual items cannot be returned from
the set, unless otherwise specified in the promotion rules.
6.1.7. for returned
goods of proper quality purchased on credit or by installments, interest on the
loan is not compensated.
6.2. Return, exchange
and repair of Goods of improper quality.
6.2.1. the Buyer may
return Goods of improper quality to the manufacturer or Seller and demand a
refund of the amount paid, as well as demand replacement of Goods of improper
quality or elimination of defects in the following terms:
For technically complex
products - within 15 days from the date of purchase. After the specified time
limit, a refund or exchange is possible in one of the following cases:
detection of a
significant shortage of goods;
violation of deadlines
for eliminating product defects;
inability to use the
product during
eachyear of the warranty
period in the aggregate of more than 30 days due to repeated elimination of its
various shortcomings.
The list of technically
complex goods is specified by Decree of the Government of the Russian
Federation No. 924 of November 10, 2011.
The buyer can check the
order and return it as damaged or defective items.
For products that have a
warranty period set - during the warranty period or expiration date.
For goods that do not
have a warranty period - within 2 years from the date of receipt of the goods,
provided that an expert opinion is provided that the defect occurred before the
transfer of the goods to the Buyer or for reasons that arose before that
moment.
6.2.2. If a defect is
detected within the period specified in clause 6.2.1.2 of the Terms, the Buyer
returns the Product to the manufacturer or Seller. The product must be returned
together with the warranty card (if any) and a copy of the Service center's
Certificate (conclusion).
6.2.3. If the Buyer
returns Goods of improper quality, the Seller shall refund the cost of the
returned Goods, as well as the cost of delivery from the Buyer of the returned
Goods, no later than 10 days after the date of receipt by the Seller of the
Goods of improper quality, provided that the lack of Goods is industrial and
arose through no fault of the Buyer. If the Customer's Order contains products
of proper quality, the delivery cost will not be compensated.
6.2.4. Exchange of Goods
of improper quality is carried out by returning the Goods to the Seller with
subsequent cancellation of the Order or the Goods, then placing a new Order. At
the same time, cancellation is a technical action and does not imply the
Seller's refusal to perform the contract. The money is returned to the Buyer in
full. If, at the time of the Buyer's request, a similar Product is not
available from the Seller, the Buyer has the right to refuse to execute the
purchase and sale agreement and demand a refund of the amount of money paid for
the specified Product. The seller returns the amount of money for the returned
Product within the time limit established by Law.
6.2.5. when purchasing a
set of products under a promotion where a discount was granted for one of the
products or all of the products in the set, goods of improper quality may only
be returned as part of the set. Individual items cannot be returned from the
set, unless otherwise specified in the promotion rules.
6.2.6. when paying
interest on a loan for goods of improper quality, the Buyer must obtain a
certificate of accrued interest from the Bank. The seller compensates for the
accrued interest provided that a Bank certificate is provided, and also
provided that the shortage of the returned Goods is industrial and did not
arise through the fault of the Buyer.
6.2.7. for more
Information about the methods and procedure for returning goods of improper
quality, see the website.
6.2.8. the Buyer may
repair the product of improper quality at an authorized service center, or
transfer it to the Seller for repair within the established warranty period for
the Product.
6.3. Refund of funds
6.3.1. in case of
cancellation of the Order or Product after its receipt, Artproducts.ru returns
funds to the Buyer. The refund method is determined depending on the method
that was used to pay for the Product. For Orders and Products paid for using a
Consumer credit, a refund will automatically be issued to the Buyer's current
account at the Bank that provides the credit. In case of repayment of the loan
and provision of a certificate from the Bank stating that there is no debt on
credit obligations, the funds can be transferred to The buyer's current account
opened with another Bank.
6.3.2. Refund of funds
is made by the Seller or Artproducts.ru use one of the following methods:
when paying in cash, it
is credited to the User's account upon receipt.
when paying with a Bank
card (or Apple Pay / Google Pay / Samsung Pay) on the site or in the app
Artproducts.ru - to the Bank card (or Apple Pay / Google Pay / Samsung Pay)
with which the payment was made;
when paying with a Bank
card (or Apple Pay / Google Pay / Samsung Pay) to a courier or at an order
pick-up point-To a User's account/ or at the buyer's request to a Bank account;
if paying with
Electronic money (Yandex. Money, Qiwi, and others)-to the User's account/ or at
the buyer's request to an electronic or Bank account;
when paying by Bank
transfer - to a Bank account with Bank details specified;
when paying from a User
account - to a User account;
when paying with
Artproducts Points , the Points will be returned to the User's account.
when paying with an
Artproducts Gift certificate-to the User's account.
6.3.3. in case of
cancellation of the Order or Product before its receipt, the prepaid funds are
automatically returned to the Customer's User account. For Orders and Products
that were paid with a Bank card, a refund will automatically be issued to the
card that the payment was made with. For Orders and Products paid for using a
Consumer credit, a refund will automatically be issued to the Buyer's current
account at the Bank that provides the credit.
6.3.4. in order to
return funds received to the User's account for a canceled Order, the Buyer
sends a letter to the following address
help@artproducts.ruwith the corresponding
data: the recipient's full name, full Bank account details, or postal address.
Until the Customer receives the necessary information for making a refund, the
funds will remain on the User's account, and they can also be used to pay for
subsequent Orders.
6.3.5. Funds received to
the Customer's User account when activating gift certificates are not
refundable to the Customer and can only be used to pay for Goods on the Site.
6.3.6. If there has been
no movement of funds (debiting or crediting) on the User account within the
last three years, funds may be debited from the User account.
6.4. Procedure for
actions in case of violation by the seller of the assortment condition
(resortment).
6.4.1. if the Product is
transferred in violation of the assortment clause, the rules of article 468 of
the civil code of the Russian Federation do not apply. 6.4.2. Unless otherwise
provided in these Conditions, in case of detection in the Order of the Goods
not corresponding to the ordered range (peresort), the buyer has the right by
transfer of the Order to refuse the Goods and demand replacement for Goods in
the range prescribed by the Order, or refund of the money paid for the
undelivered Goods.
6.4.3. Goods transferred
to the Buyer in violation of the assortment clause are subject to return to the
Seller. If the Buyer accepts this Product, the seller has the right to demand
that the Buyer, a, pay for this Product at the price set by the Seller for this
Product on the Site at the time of transfer of the Product (including in
court). If the Product that was actually transferred is not included in the
assortment presented on the Site at the time Of transfer, the Product is paid
for at the price agreed with the Seller.
6.4.4. replacement of
Goods that do not correspond to The order in the assortment is carried out by
placing a new Order. If a Product that does not match the product range was
pre-paid by the Customer, its cost is returned to the Bank card used for making
the payment, or if the prepayment was made in another way, it is reflected in
the User account, which is selected as the payment method for a new Order. If
the missing Item was not paid for by the Buyer, it is paid for in any available
way, chosen by the Buyer or Seller in agreement with the Buyer, when placing a
new Order.
6.4.5. if it is
impossible to replace the Goods, the Seller notifies the Buyer about this by
sending a message to the email address specified by the Buyer during
registration, and/or in the section"
Messages"a the funds actually
paid for the undelivered Goods are returned in accordance with the procedure
provided for in clause 6.4.6.
6.4.6. Funds paid by the
Buyer for an item that has not actually been transferred are returned to the
Bank card from which the payment was made or, if the prepayment was made in
another way, credited to the Buyer's User account. Refund of the amount paid
for the Product is carried out in the same way as the payment was made.
6.5. Procedure of
actions in case of violation by the Seller of the quantity condition.
6.5.1. Unless otherwise
provided by these Terms, the Buyer must check the quantity of Goods in the
Order when transferring the Order. If the Buyer finds discrepancies in the
quantity of Goods in the Order when transferring the Order, the Buyer must draw
up a Report on the discrepancy in quantity in the presence of a representative
of the Seller or carrier.
6.5.2. If the Seller has
transferred to the Buyer fewer Goods than defined by the Order (the under), the
Buyer when the Order is entitled to accept the Goods at the part corresponding
to the Order and request to transfer the missing quantity of the Goods or, if
the missing Product has been paid, to cancel the Order in part of the missing
Goods and to request a refund for the missing items.
6.5.3.If the missing
Product was pre-paid by the Buyer, its cost is reflected in the User's account,
which is selected as the payment method for a new Order, or it is automatically
returned to the Bank card from which the payment was made.
6.5.4. The transfer of
the missing Goods shall be made by placement of a new Order, subject – unless
otherwise provided in these Conditions - providing by the Buyer of the
discrepancy statement (Act under -) prepared in item 6.5.1. If the price of the
Product increased, before placing a new Order you must contact customer Service
to work with Customers at
help@artproducts.ru. If the missing Item
was not previously paid forIf the product was purchased by a customer, or its
cost was refunded to a Bank card, it is paid for in any available way when
placing a new Order.
6.5.5. if it is
impossible to transfer the missing Goods, the Seller notifies the Buyer about
this by sending a message to the email address specified by the Buyer during
registration, and/or in the section"
Messages". The return paid for
the Goods amount is carried out with the method according to claim 6.3.2.
Conditions of sale.
6.5.6. in case of
violation by the Buyer of clause 6. 5. 1 in terms of drawing up the Act, the
Seller has the right to refuse to satisfy the Buyer's claims for the quantity
of the transferred Goods.
6.6. If upon receipt of
your Order via automated terminals of Buyer was transferred the Goods in
violation of the terms of the contract concerning quantity, assortment,
completeness, the Buyer is entitled within 20 days after receipt of the Goods
notify the Seller by filling out a refund application on the website or mobile
application Artproducts.ru.
6.7. Detailed
information on the procedure for submitting claims for the quality and return
of Goods is provided on the website.
7. THE INTELLECTUAL
PROPERTY
7.1. All text
information and graphic images contained on the Site are the property of the
Seller and/or its contractors.
8. WARRANTIES AND
LIABILITY
8.1. the Seller is not
responsible for any damage caused to the Buyer as a result of improper use of
Goods ordered on the Site.
8.2. The seller is not
responsible for the content or operation of External sites.
8.3. the Seller may
assign or otherwise transfer its rights and obligations arising from its
relationship with the Buyer to third parties.
8.4. The buyer
undertakes not to use the ordered Goods for business purposes.
8.5. The seller is not
liable for damages that Buyer may incur as a result of the fact that his number
became the property of another person, including the result of long-term (from
3 months) - use this phone number to the Buyer.
8.6. the Seller is not
responsible for the accuracy and correctness of the information provided by the
Buyer during Verification.
9. CONFIDENTIALITY AND
PROTECTION OF PERSONAL INFORMATION
Detailed information
about privacy and personal information protection is provided on
the
website
.
10. OTHER TERMS AND
CONDITIONS
10.1. The relations
between the Buyer and the seller, the law of the Russian Federation.
10.2. in case of any
questions or claims on the part of the buyer, the Buyer must contact the
Seller's Customer service Department at the phone number indicated on The
seller's page or at the address
help@artproducts.ru. In this case, the
Seller's responses to the Buyer's requests are considered to be sent in proper
form if they are sent to the Buyer's e-mail address specified during
registration, or in writing to The buyer's mailing address (if there is a
corresponding order). All disputes that arise between the parties will be
resolved through negotiations. if an agreement is not reached, the dispute will
be referred to a judicial authority in accordance with the current legislation
of the Russian Federation.
10.3. The recognition by
the court of invalidity of any provision of these terms and Conditions shall
not entail the invalidity of the remaining provisions.
11. PRODUCTS FROM OTHER
COUNTRIES
The terms of sale are
described on the site.